Refund and Returns Policy

Last Updated: October 8, 2026

At Cart Flowy, we want you to have a positive shopping experience. If you receive a product that is eligible for return, you may request a return according to the terms outlined below.

1. Return Period

Return requests must be submitted within 7 days of receiving your order, unless otherwise stated on the product page.

Products returned after the applicable return period may not be accepted.

2. Return Conditions

To be eligible for a return, the product should generally:

• Be unused
• Be in its original condition
• Be in the original packaging
• Include all accessories and included items
• Not show signs of damage caused by misuse
• Include the original order information or proof of purchase

3. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, personalization, or other restrictions.

These may include:

• Used personal-care or hygiene products
• Opened products where hygiene restrictions apply
• Personalized or customized products
• Products damaged through misuse
• Items specifically marked as non-returnable
• Gift cards or similar non-returnable items

4. How to Request a Return

To request a return, contact us with:

• Your name
• Order number
• Product name
• Reason for return
• Photos or videos where applicable

Email: support@cartflowy.com

Our team will review your request and provide further instructions if the return is approved.

5. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Please provide photographs or videos showing the product and packaging where applicable.

We will review the issue and determine the appropriate resolution.

6. Refunds

Once a returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the applicable original payment method or another suitable method.

The time required for the refund to appear may depend on your payment provider or bank.

7. Exchanges

Where applicable, defective or incorrect products may be exchanged if a replacement is available.

If the same product is unavailable, we may provide another appropriate resolution.

8. Return Shipping

Return shipping costs may be the responsibility of the customer unless the return is due to an incorrect, defective, or damaged product received from Cart Flowy.

9. Contact Us

For questions about returns or refunds:

Phone: 0331 7014484
Email: support@cartflowy.com