Last Updated: October 8, 2026

At Cart Flowy, we work to process and deliver your orders as quickly and efficiently as possible.

1. Order Processing

Orders are generally processed within 1–3 business days after order confirmation and payment verification, where applicable.

Orders placed on weekends or public holidays may be processed on the next business day.

2. Delivery Time

Estimated delivery times may vary depending on the delivery location.

Estimated Standard Delivery: 3–7 business days.

Delivery times are estimates and may vary due to courier delays, weather, holidays, high order volumes, or other circumstances beyond our control.

3. Shipping Charges

Applicable delivery charges will be displayed during checkout or communicated before order confirmation where applicable.

Shipping charges may vary based on delivery location, order size, weight, and available delivery options.

4. Delivery Information

Customers are responsible for providing accurate and complete delivery information.

Please carefully check your:

• Name
• Phone number
• House/building number
• Street/address
• City
• Postal code

Cart Flowy cannot be held responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

5. Order Tracking

Where tracking is available, tracking information may be provided after your order has been dispatched.

Customers can use the provided tracking information to monitor delivery progress.

6. Delivery Delays

Occasionally, deliveries may be delayed because of:

• Courier issues
• Weather conditions
• Public holidays
• High order volumes
• Incorrect addresses
• Unexpected operational issues
• Other circumstances outside our control

We appreciate your patience in such circumstances.

7. Failed Delivery

If a delivery attempt fails because the customer is unavailable or the delivery information is incorrect, additional delivery arrangements or charges may apply.

8. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible and provide photographs of the package and product.

We will review the issue and assist you according to our Refund & Returns Policy.

9. Contact Us

For shipping questions or delivery assistance:

Phone: 0331 7014484
Email: support@cartflowy.com